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Trading CFDs involves significant risk of loss

FAQ

What security do I have when trading with Forex4group?

At Forex4Group we understand that the security of your funds is a primary concern. Rest assured that we consider the implementation and strict adherence to financial guidelines – both internal and external – a top priority, and concrete safeguards are built within the system to demonstrate a secure and efficient trading experience.

What type of trading accounts does Forex4group offer?

Forex4group offers 3 types of trading accounts: Micro, Standard and VIP. To learn more about account types, please visit the Accounts page.

Deposits & Withdrawals

If I choose to send wire transfers. Who should I send it to?

Stocks Forex A.F. works with local banks. You can view the banks we cooperate within your account area.

What is the minimum deposit amount for online trading with Forex4group?

The minimum amount to open an account with us is $/€/£ 100.

Is there a deposit fee?

Forex4group does not charge clients when they deposit funds into their accounts. However, we recommend you check with your bank for any money transfer costs and / or extra charges.

Please Note: if a client deposits over $5.000, any transfer fees will be covered by Stocks Forex A.F.

When will my funds appear in my account?

The time it takes for funds to appear in your account varies depending on the deposit method used:

Wire Transfer Deposits take approximately 1 – 2 business days to process (from time of receipt)

How do I withdraw funds from my account?

In order to withdraw funds you can either log in to your account and select the "Withdraw Funds" tab and follow the instructions there or fill out a withdrawal request form. You can also scan and email the request form to: support@forex4group.com

In order to process your withdrawal request in a quick and efficient manner, please refer to the following guidelines:

  1. Funds can be transferred directly to your bank account by wire transfer. However, a withdrawal can only be made using the exact same method you used for depositing.
  2. Withdrawal requests are usually processed within three business days of receipt of all required documentation.
  3. In order to withdraw funds from your account you must maintain your margin requirements in case you have open positions. If you request a withdrawal of funds from your account and we cannot comply without closing some part of your open positions, we will not be able to fulfill your request until you have closed sufficient positions to enable your withdrawal.

Please Note: in compliance with anti-money laundering regulations, Stocks Forex A.F. is allowed to transfer funds only to an account bearing your name. Stocks Forex A.F. may require additional information or documentation prior to releasing funds to your account.

Does Stocks Forex A.F. charge any deposit or withdrawal fees?

Stocks Forex A.F. does not charge any deposit or withdrawal fees. However, please keep in mind that some banks might charge transaction fees. These fees are not covered by Stocks Forex A.F.

If I withdraw funds, how long does it take to receive the money?

We work hard to make sure your funds are transferred in a prompt and efficient manner.

Regular money transfers normally take approximately three to six business days for completion; however, please keep in mind that there are several factors which might affect the speed in which your account is credited/ debited.

These factors include, but are not limited to, the specific service you use to wire/ request funds.

Approved wire transfer withdrawals are forwarded to our bank on the day of their approval and are usually sent out from our bank on the same day.

Wire transfers often make their way between several banks in several countries, and this can take a little longer as foreign financial institutions usually require a few working days to remit funds around the world.

Once processed, for any withdrawal via bank wire transfer, please allow up to 7 business days for the funds to reach your bank account.

Can I withdraw my bonus?

Bonus Requirement:

In order to withdraw your bonus you must execute a minimum trading volume of $10,000 for every $1 bonus. For example, if you received a $100 bonus you will need to have a minimum trading volume of $1,000,000 in order to withdraw your bonus. Anytime you will be able to see your funds available to withdraw.

Please note: you may withdraw funds from your account before reaching the minimum trading volume; however, by doing so you forfeit the bonus amount. Exactly for this reason before withdrawing any amount you will receive a call to ensure that any open positions apply on margin requirements.

Who can help me with questions about my account and/ or withdrawals?

Your Account Manager is ready to help you with any questions you might have. To obtain a quick response, you can reach your Account Manager via email or telephone. If your Account Manager is unavailable, our highly trained support team will be on hand to answer your questions. Rest assured that there is always a staff member available to take care of all your needs. Feel free to contact us at any time.

Account Information

How do I open an account?

Designed with your convenience in mind, opening a Forex4Group account is easy. Simply click on the Register Online and fill in the required information page. Once your account has been successfully created, you will need to send verification documents in order to complete the registration process. These can be faxed, scanned or emailed. As soon as your documents have been approved, you will be able to fund your account and begin trading.

What documents are required to open a Forex4group account?

In order to activate your account, the following documents are required:

  • An identifying document such as a passport, or official ID
  • Proof of Address such as a utility bill or bank statement (Must be no more than 6 months old)

I have registered but can’t login to my account. What I should do?

After registering, you will receive a welcome email with a verification link. Please check your email and follow the link. If the verification link does not work, please try copying and pasting the link into your browser’s address bar. If this does not resolve the issue, please contact the Forex4group support team via chat or email at: support@forex4group.com

Can my company open an account?

Forex4group will consider accepting corporate accounts; however, corporate accounts will only be accepted after undergoing and passing a rigorous compliance process.

If you are interested in applying, please contact for further details.

Can I open a joint account?

For more information, please click on live chat.

How do I change my account details?

To change your account details, please contact your Account Manager or a member of our support team.

Does Forex4group charge any commission and/ or trading fees?

Forex4group DOES NOT charge any commission or fee as a result of your trading. Forex4group is compensated for its services through the Bid/Ask spread.

Will someone manage my investments?

No. Stocks Forex A.F. does not manage funds for its clients as this may create a conflict of interest. In order to remain 100% impartial, and always have our clients’ profit and interest in mind, we do not manage funds. However, while you will be managing your own investments, you will be assigned an experienced Account Manager to help you along the way with all technical support you may need.

Does Forex4group deduct any amount from my account for tax purposes?

Forex4group. does not deduct taxes from client accounts. It is the individual client’s responsibility to handle his or her own tax obligations in accordance with local law.

What happens to my open positions at the end of a trading day?

All open positions are automatically rolled or swapped over to the next business day. Traditionally, all spot trades in the FX market are performed for a period of two working days (when the delivery of the transaction takes place). Hence, in order to avoid the delivery of the trade, the positions are automatically closed for the original trade date and reopened for the next trade date.

In order to keep things simple and give maximum advantage to our clients, the open and close rates of the rollover are kept the same as the open position rate. A premium is then added or subtracted based on the difference in interest rate between the two currencies being traded.

Can I trade over the phone?

Yes. Clients are welcome to call the Dealing Desk 24 hours a day, Monday – Friday. The dealing desk will need for security reasons to verify the identity of the customer first and then will quote the customer a two way price (Bid & Ask) and the customer may place whichever order he or she chooses. The dealing desk will then confirm the trade. Many customers find that placing trades online is more suitable for fast trading, but all customers have the option of calling the dealing desk.

What is the maximum trade size?

There is no maximum trade size, although large trades need to be authorized by the dealing room and may have different terms.

What are your margin requirements?

Forex4groupclients can trade using a leverage of up to 200:1*, depending on the asset they wish to trade and the trade size. Leverage of 200:1 means that a client is able to open a position which is up to 200 times the size of his or her deposit. For example, if a client has deposited $1,000 he or she will be able to open a trade up to $200,000 in value. A minimum 0.5% margin must be maintained at all times.

* Polish clients can trade using a leverage of up to 100:1

Does Forex4groupuse margin calls?

Absolutely. The WebTrader platform will trigger a margin call notification when your account equity level falls to 100% (or less) of the required margins by your open positions. If the equity of your account falls to 20% of the required margin then the platform will close all open positions. The service is not available in MT5

For example, a client opens a 200,000 USD/JPY position with Equity holding at $2,000. The Margin Requirement for such a position would be $1,000 (which stands for the Used Margin as well). If the client’s Equity falls to $1,000, the client will receive a Margin Call notification. If the client’s Equity continues falling and drops to $200, the position will be closed at market rate.

Is Forex / CFD trading risky?

It is worth keeping in mind that Foreign Currency & CFD trading carries a high degree of risk and may result in serious financial loss. Foreign Currency & CFD trading is not suitable for everyone. The high degree of leverage and volatility involved in Forex & CFD trading means that transactions can result in heavy losses as well as significant gains. We recommend that you trade with extreme caution and care. For help and guidance, make sure to take full advantage of all our services and highly trained support team. We also have a comprehensive library of educational resources available on our website. To help minimize potential losses, we also provide essential trading tools such as stop loss orders. However, such tools do not remove the significant element of risk that is involved in forex trading. To learn more about the risks involved with Forex & CFD trading, please visit the Risk Disclaimer

What hours can I trade?

Due to very low liquidity (and until further notice), trading hours are between Sunday at 22:00 GMT and Friday at 22:00 GMT.

Trading Questions

How many trading platforms are available?

Forex4group offers 4 trading platforms:

  1. MetaTrader 4: take advantage of one-click, at-best order execution, advanced technical analysis and unmatched automation capabilities!
  2. Forex4group WebTrader: a user friendly web platform which synchronizes all trades with your MT5 account.
  3. Forex4group Mobile Trader: a state-of-the-art platform developed using HTML 5. Market Mobile Trader is compatible with Smartphones that support HTML 5.
  4. Forex4groupTablet Trader: a tablet optimized trading platform fully synchronized with your MT5 account.

To learn more about the trading platforms, please visit the Trading Platforms page.

Install MT5 on a PC

MetaTrader4 is a multi – asset trading platform safe and practical. It provides easy access to our traders to invest in Forex, CFDs, commodities, indices and futures markets. To download it, you only have to enter our website and in the " Platform " section - MetaTrader4 select the Download option.

Do I have trailing Stop and OCO options?

Yes. Our professional trading platform offers an extensive set of features and powerful tools to help assist both novice and professional traders.

What is Trailing Stop?

A Trailing Stop is a stop-loss order that automatically adjusts itself as the market rate moves in the direction of your open position. The trailing price literally trails behind rising prices, allowing you to capture more profits while ensuring that if prices suddenly drop you are still protected by the automatic Stop-Loss order.

Important Note for MetaTrader 4 Platform: Since Trailing Stop works on the client terminal side, unlike Stop Loss and Take Profit, that work on the server side, it won't work if the client terminal is closed. If the client terminal is closed, only Stop Loss that was placed by Trailing Stop before the terminal was closed, can trigger.

What does OCO stands for?

OCO stands for One Cancels the Other and is a contingent order providing that one part of the order is cancelled if the other part is executed.

To learn more about our trading platform, please visit the Trading Platform page.

What is Forex?

In short, the Foreign Exchange market, also referred to as the "Forex" or "FX“ market, is the largest and most liquid financial market in the world, with a daily turnover volume of roughly 5 Trillion US Dollars. Forex trading is the buying and selling of one country’s currency against another.

To learn more about the Forex market, please refer to the Educational Resources page

What is spread?

The spread is the difference between the bid price (selling price) and the ask price (buying price).

Example: If the quote for the EUR/USD pair is 1.2910 against 1.2913 then the spread is 3 pips.

What is a Pip?

Pip is an acronym for Price Interest Point . This represents the smallest value of measurement for forex currencies.

How does a Stop Loss order work?

Stop Loss orders are used to reduce risk by closing a losing trade once a market passes a trigger value pre-determined by the trader. Forex4group will do its best to fill your trade at the price requested. However, because the order will close your trade at the best available price once activated, the Stop Loss is exposed to a gapping market.

For the sake of absolute transparency, this means Forex4group. cannot guarantee a Stop Loss.

When is the forex market open for trading?

The Forex market is open for trading 24 hours a day, five days a week. The market opens on Sunday evening at 22:00 GMT when Asian markets open, and concludes on Friday night when the New York markets close.

What is the rollover?

A rollover is when interest is paid or deducted from open positions. Trading currencies always involves two different currencies with their own individual interest rate. When you buy a currency that has a higher interest rate than the sold currency, you will be paid interest. However, when you buy a currency with a lower interest rate than the sold currency you will pay interest, and money will be deducted from your account. A rollover applies only to overnight trades.